Yes — Custom Fox is an Australian business and everything is printed at our Sydney partner facility.

Absolutely. We work with businesses, sports teams, schools, event organisers, and individuals alike. If you're placing a larger order or need help coordinating a group order, get in touch and we'll help.

A front print is included free with every order. Back printing is also available on all products — excluding caps — at an additional cost. Simply use our online design tool to add and position your back print before checking out.

If something goes wrong on our end, we'll fix it. That means a replacement or refund for any of the following: Print defects or quality issues caused by us. The wrong product, size, or garment sent Damage in transit. Any issue that falls under your rights as a consumer under the Australian Consumer Law. What's not covered: Spelling errors, typos, or design issues that were visible in the preview before you placed your order. Minor colour variation between screen and print — this is normal across all fabric printing. Minor placement variation within industry standard tolerance (up to 1–2 cm). Sizing issues where the incorrect size was selected at checkout — please check our size guides before ordering. Change of mind How to make a claim: Contact us at support@customfox.com.au within 14 days of receiving your order. Include your order number and clear photos of the issue. We'll get back to you within 3 business days. Before you order: Double-check your design in the preview before ordering. We print exactly what you submit.

Yes — our online design tool gives you a live preview as you build your order, so what you see is what gets printed.

The easiest formats to use are PNG (great for logos, illustrations, and anything with a transparent background) and SVG (perfect for clean, sharp vector artwork that scales to any size without losing quality). Already have a JPG? No worries — just upload it and use our built-in background remover if you need to cut out the background. Keep in mind JPGs don't support transparency, so if your design has detailed edges, a PNG will always give you the cleanest result. We also accept PDF, EPS, and AI files if you're coming from a design program like Adobe Illustrator or Acrobat. Not sure about your file or have a question about your design? Just reach out to us using our Contact Us page and we'll help you get it right.

All CustomFox products are made to order and printed after you place your order. Here's what to expect: Production: 2–5 business days to print and quality check your order Standard shipping: 3–7 business days after dispatch Express shipping: 1–3 business days after dispatch Metro areas are typically at the faster end of those estimates. Regional, rural, and remote addresses may take a little longer. Planning for a special occasion? We recommend ordering at least 10–12 business days in advance to be safe — and keep in mind that during busy periods like Mother's Day and Christmas, production times may be slightly longer than usual.

No minimums — you can order just one item if you need it. Whether you're ordering one shirt or a hundred, we treat every order the same.

We offer custom t-shirts, hoodies, sweatshirts, and caps from premium brands including AS Colour and Gildan. All products are printed at our Sydney facility using Direct to Film (DTF) printing for vibrant, long-lasting results. We're regularly adding new products to our range.

Not at all. Our online design tool is built so anyone can use it — just upload your image or logo, position it on the product, and see a live preview before you buy. No software, no design skills, no stress. If you already have a print-ready file, you can upload that directly too.

Absolutely. If you have any questions about your artwork, file format, or just want to talk through your design before ordering, we're always happy to help — just drop us an email using our Contact Us page and we'll get back to you.

Yes — every order is manually reviewed by our team for sizing, placement, and file quality before it goes to print. We use DTF printing which produces sharp detail and vivid colour. If we spot anything that could affect print quality, we'll contact you first.

We use Direct to Film (DTF) printing exclusively. DTF transfers your design onto fabric using a heat-applied film, producing vibrant colours, sharp detail, and a finish that won't crack or peel over time. It handles everything from simple logos to complex artwork and gradients with no colour limits — and because there's no setup cost like traditional methods, there's no minimum order requirement either. It's simply the best all-round result for custom apparel, which is why it's our default method. We also offer embroidery on request — just get in touch and we'll help you out.